Privacy Policy

Information We Collect

When you work with us or use our services, we collect information that helps us deliver better testing solutions. This isn't about gathering data for the sake of it - everything we collect serves a specific purpose in our test case development and execution process.

• Contact Information: Your name, email address, phone number, and company details when you reach out to us or request our services
• Project Details: Technical specifications, system requirements, and testing parameters you provide for your projects
• Communication Records: Our conversations, emails, and meeting notes to ensure we understand your testing requirements accurately
• Usage Data: How you interact with our systems during testing phases, including test execution logs and performance metrics
• Business Information: Company size, industry sector, and technical environment details that help us customize our testing approach

How We Use Your Information

Your information serves specific purposes in our testing workflow. We use it to understand your systems, create relevant test scenarios, execute comprehensive testing procedures, and provide detailed reporting on our findings.

• Service Delivery: Creating customized test cases that match your system requirements and business logic
• Communication: Keeping you updated on testing progress, findings, and recommendations throughout our engagement
• Quality Assurance: Ensuring our test execution meets the standards and expectations we've agreed upon
• Technical Support: Providing ongoing assistance and addressing any questions about our testing process or results
• Service Improvement: Learning from each project to enhance our testing methodologies and service delivery

We don't use your information for marketing campaigns, third-party advertising, or anything unrelated to the testing services you've requested from us.

Information Sharing and Disclosure

We treat your project information with the same confidentiality we'd expect for our own business data. Your testing details, system specifications, and project outcomes stay within our team unless you specifically authorize otherwise.

We never sell your information to third parties, share it for marketing purposes, or use it in ways that could compromise your competitive advantage.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption, regular security audits, and restricted access controls to keep your data safe from unauthorized access or breaches.

• Encryption: All data is encrypted both in transit and at rest using current security standards
• Access Control: Only authorized team members can access your project information, based on their role in your testing engagement
• Regular Backups: Your data is backed up regularly to prevent loss due to technical issues
• Security Monitoring: We continuously monitor our systems for potential security threats or unauthorized access attempts
• Physical Security: Our servers are housed in secure facilities with proper environmental controls and restricted access

We review and update our security measures regularly to stay ahead of evolving threats and maintain the highest level of protection for your information.

Your Rights and Control

You have complete control over the information you've shared with us. You can request access to your data, ask for corrections, or request deletion at any time during or after our engagement.

To exercise any of these rights, simply contact us using the information provided below. We'll respond promptly and work with you to address your request appropriately.

Data Retention

We keep your information only as long as necessary to fulfill our service obligations and meet any legal requirements. For most testing projects, this means retaining project data for a reasonable period after completion to provide ongoing support if needed.

• Active Projects: Information is retained throughout the duration of our engagement
• Completed Projects: Data is typically retained for 12-24 months after project completion for support purposes
• Communication Records: Email correspondence and meeting notes are kept for reference during and immediately after projects
• Legal Requirements: Some business records may be retained longer to comply with Vietnamese business regulations

Once information is no longer needed, it's securely deleted from our systems. You can also request earlier deletion of your data if you prefer.

International Data Transfers

Since we operate primarily in Vietnam, your information is generally processed and stored within Vietnamese borders. However, some of our technical infrastructure providers may process data in other countries with adequate data protection standards.

When international transfers are necessary, we ensure appropriate safeguards are in place to protect your information according to Vietnamese data protection requirements and international best practices.

Cookies and Website Analytics

Our website uses basic cookies to improve your browsing experience and understand how visitors use our site. These are simple functional cookies that help the website work properly - we don't use complex tracking or advertising cookies.

You can disable cookies in your browser settings if you prefer, though some website features may not work as smoothly without them.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you directly and explain what's different.

Minor updates for clarity or additional detail may be made without specific notification, but we'll always update the "last updated" date at the bottom of this page.